SHIPPING & RETURNS
❤ Party box and product orders: The cost of any shipping rates are added to a customer's order at checkout.
❤ Printable and digital purchases: No printed items will be shipped. Your purchase (designs) will be delivered in digital PDF format via email or Dropbox download link.
❤ Please see shop announcement for current turn around time.
❤ Most of our designs require proofs, so please note that the lead time is for receiving your first proof, not your final file.
❤ We cannot start working on your designs until we have all the information and details required by the buyer. Please note that delaying the delivery of your personalization information, color and font choices will delay the delivery of your design files.
RETURNS AND EXCHANGES
❤ If you are in any way not satisfied with your order, please let us know right away. We will do everything we can to make you happy.
❤ Since our designs are personalized, once a proof has been sent, the order is no longer refundable.
❤ We only offer refunds on orders that were never completed (i.e. never started) they will only be issued within 30 days of the original purchase.